Refund policy

Refund & Return Policy – KartX Gear

🕐 Order Processing & Agreement

Every order at KartX Gear is handled with care. We typically process and dispatch orders within an estimated 3 to 5 business days after confirmation. By finalizing your purchase on our store, you acknowledge and agree to the terms outlined in this policy.

🚚 Shipping & Delivery Expectations

Estimated Timelines: Delivery timelines shown on our website and at checkout are estimated timeframes and are shared with customers before they place an order. Please note:

• External Factors: Delays can occasionally occur due to international transit, customs inspections, courier disruptions, or global geopolitical events. These factors are beyond our control.
• No Refunds for Transit Delays: Because shipping timelines are estimates, we do not offer refunds, returns, or cancellations based on delivery delays once a package has left our facility.

❌ Cancellation Policy

We understand that plans can change. Our cancellation rules are as follows:

• First 24 Hours: You may request a cancellation within 24 hours of placing your order. Please email us immediately at info@kartxgear.com.
• After 24 Hours: Once the 24-hour window has passed, orders enter our production/logistics flow and can no longer be cancelled.
• Production Fee: If a cancellation is specially approved after production has started, a 30% restocking/production fee will be deducted from your refund.
• Post-Delivery: Orders cannot be cancelled once delivered.

📦 Returns Policy

We want you to love your gear. If you are not satisfied, you may initiate a return within 14 days of receiving your delivery.

Eligibility Criteria: To be eligible for a return, your item must be:

• Unused and in the same condition you received it.
• In its original packaging with all tags intact.
• In a resellable condition.

Please Note:

• Shipping Costs: The customer is responsible for all return shipping fees.
• Non-Returnable: Final sale items and customized products cannot be returned.

💰 Refund Process

Inspection & Approval: Refunds are not automatically guaranteed. Once we receive your returned item, our team will inspect it. We will notify you via email whether your refund has been approved or rejected based on the item's condition.

Refund Timeline: If approved, your refund will be processed back to your original payment method within 10 business days. Please remember that banks or credit card companies may take additional time to post the funds to your account.

Late Refunds: If you haven't received your refund after 15 business days from the approval date, please contact us at info@kartxgear.com.

🔄 Exchanges

The most efficient way to get a new item is to return the original. Once your return is processed and approved, you can simply place a separate order for the new size or style.

📏 Customer Responsibility

• Sizing: It is the customer's responsibility to review our size charts and provide accurate measurements. We do not accept returns or refunds for incorrect sizes chosen by the buyer.
• Address Accuracy: Ensure your shipping address is 100% accurate. KartX Gear is not responsible for failed deliveries due to incorrect or incomplete address details.
• Customs & Duties: Import taxes and customs fees are handled by the destination country. We cannot issue refunds due to unpaid duties or customs-related holdups.

🚫 Final Sale Items (Non-Refundable)

The following items are non-refundable, non-returnable, and non-exchangeable:

• Items purchased during a Sale.
• Custom-made or personalized gear.
• Limited or Special Edition collections.

📩 Contact Us

Questions about your order? We’re here to assist. Email: info@kartxgear.com