Refund policy

🕐 Order Processing & Agreement

Every order at KartX Gear is handled with care. We typically process and dispatch orders within an estimated 3 to 5 business days after confirmation.

Processing Delays: Processing times are estimates and may occasionally be extended due to high order volumes, peak seasons, production requirements, quality inspections, or unforeseen circumstances.

By finalizing your purchase on our store, you acknowledge and agree to the terms outlined in this policy.

🚚 Shipping & Delivery Expectations

Estimated Timelines: Delivery timelines shown on our website and at checkout are estimated timeframes and are shared with customers before they place an order.

Normal Delivery: Orders are normally delivered within the provided estimated timeframe.

External Factors: Delays can occasionally occur due to international transit, customs inspections, courier disruptions, or global geopolitical events. These factors are beyond our control.

No Refunds for Transit Delays: Because shipping timelines are estimates, we do not offer refunds, returns, or cancellations based on delivery delays once a package has left our facility.

❌ Cancellation Policy

We understand that plans can change. Our cancellation rules are as follows:

• First 24 Hours: You may request a cancellation within 24 hours of placing your order. Please email us immediately at info@kartxgear.com.
• After 24 Hours: Once the 24-hour window has passed, orders enter our production/logistics flow and can no longer be cancelled.
• Production Fee: If a cancellation is specially approved after production has started, a 30% restocking/production fee will be deducted from your refund.
• Post-Delivery: Orders cannot be cancelled once delivered.

📦 Returns Policy

We want you to love your gear. If you are not satisfied, you may initiate a return within 14 days of receiving your delivery.

Eligibility Criteria: To be eligible for a return, your item must be:

• Unused and in the same condition you received it.
• In its original packaging with all tags intact.
• In a resellable condition.

Please Note:

• Shipping Costs: The customer is responsible for all return shipping fees.
• Non-Returnable: Final sale items and customized products cannot be returned.

📩 How to Initiate a Return, Refund, or Exchange

Step 1: Contact Us Before Returning an Item

• Contact Requirement: Customers must contact our support team before sending any item back or requesting a return, refund, or exchange.
• Return Authorization: Customers must receive approval and return instructions from our support team before sending any product back.
• ⚠️ Important Notice: If you send a product back without contacting us first and receiving prior authorization, we will NOT accept or process your return, refund, or exchange.
• How to Contact: To start a return, please email your order details to info@kartxgear.com. Our KartX Gear support team will review your request and provide specific return instructions and authorization.
• Product Receipt Required: Customers must return the product to our authorized return address. A refund will only be considered once the returned product has been physically received and successfully inspected. If we have not received the returned product, the refund request will not be approved.
• Inspection Required: Refunds are issued only after the returned item is received, inspected, and verified. Approval is not automatic. If the item does not meet our return conditions, the refund request will be declined.
• Approval Notification: Once inspected, we will notify you via email whether your refund has been approved or rejected.
• Refund Timeframe: If approved, your refund will be processed back to your original payment method within 10 business days.
• Bank Processing Time: Financial institutions may require additional processing time to post funds. If more than 15 business days have passed since your return approval and you have not received your funds, please contact us at info@kartxgear.com.

Our KartX Gear support team will review your request and provide specific return instructions and authorization.

Step 2: Return Shipping & Address

• No Return Labels Provided: We do not provide return shipping labels. The customer is responsible for covering all return shipping costs.
• Secure Packaging & Transit: Products must be securely packed and shipped according to the return instructions provided. KartX Gear is not responsible for return shipments that are lost, delayed, or damaged during transit.

📍 Return Shipping Locations

Once your return request is approved, ship your package to the specific address instructed by our support team:

UK Return Address:
60 Melbourne Rd, London E10 7HF, United Kingdom

USA Return Address:
4811 Cadieux Rd, Detroit, Michigan 48224, United States

🔄 Exchanges

• Fastest Method: The fastest way to receive a replacement item is to return the original item using our standard return procedure. Once your return is accepted, you can place a new order for the desired item.
• ⚠️ Note: Returns sent for exchange without prior contact will not be accepted or processed.

📏 Customer Responsibility

• Sizing: It is the customer’s responsibility to review our size charts and provide accurate measurements. We do not accept returns or refunds for incorrect sizes chosen by the buyer or wrong measurements provided by the buyer.
• Address Accuracy: Ensure your shipping address is 100% accurate. KartX Gear is not responsible for failed deliveries due to incorrect or incomplete address details, and returns or refunds will not be accepted in such cases.
• Customs & Duties: Import taxes and customs fees are handled by the destination country. Customs clearance, duties, taxes, and related delays are outside our control, and we cannot issue returns or refunds due to unpaid duties, customs delays, or import charges.
• Duty Paid Option: For your convenience, a Duty Paid option is available at checkout if you would like us to handle duties and taxes on your behalf. Please note that Duty Paid orders may take a little longer to be delivered.

🚫 Final Sale Items (Non-Refundable)

The following items are non-refundable, non-returnable, and non-exchangeable:

• Items purchased during a Sale.
• Custom-made or personalized gear.
• Limited or Special Edition collections.

📩 Contact Us

Questions about your order? We’re here to assist.

Email: info@kartxgear.com