Frequently Asked Questions

1. How long does order processing take?

Standard orders are processed in 2–4 business days. Custom racing suits take 7–10 business days after design approval. Tracking details are sent once shipped.

2. Can I customize my racing suit?

Yes, you can fully customize your suit with your name, number, flags, logos, colors, and design. Visit our custom design page to start. A digital mockup is shared for approval before production starts.

3. Do you offer custom sizing?

Yes, we offer both standard sizes and custom-made suits based on your measurements for a perfect fit. Check our Size Guide for more details.

4. How long does shipping take?

Shipping usually takes 5–7 business days in the UK & Europe and 6–8 business days internationally, depending on location and customs. View our Shipping Policy for more info.

5. Do you ship internationally?

Yes, Kartx Gear ships worldwide via fast, reliable courier services. View our Shipping Policy for more info.

6. How can I track my order?

You will receive a tracking number by email once your order is shipped, which can be used on the courier’s website.

7. Do you offer bulk order discounts?

Yes, we offer special pricing for teams, clubs, schools, and bulk orders. Contact our sales team for details.

8. What is your return policy?

You can return unused items within 14 days of delivery. Custom items are non-returnable unless defective. Read our full Return Policy here.

9. Can I cancel or change my order?

Orders can be modified or canceled within 24 hours of purchase before production begins.

10. How can I contact Kartx gear?

Our support team is ready to assist you.

  • 📞 Phone / WhatsApp: +44 7988586660
  • 📧 Email: info@kartxgear.com
  • 💬 Live Chat: Available on our website during business hours

We typically respond within 12–24 business hours.